Shipping and Returns Thank you for shopping with us. We are committed to providing you with a satisfying shopping experience and want to ensure that you are completely happy with your purchase. Please take a moment to review our shipping and returns policy. **Shipping Information:** 1. **Processing Time:** Orders are typically processed within 2- 3 business days after payment confirmation. During peak seasons or sales events, processing times may vary, but we strive to fulfill orders as promptly as possible. 2. **Shipping Methods:** We offer several shipping options to meet your needs, including standard, expedited, and international shipping. The available options will be displayed at checkout, along with estimated delivery times and costs. 3. **Shipping Charges:** Shipping charges are calculated based on the shipping method selected, the weight of the package, and the destination. You will see the shipping cost at checkout before completing your purchase. 4. **Tracking Your Order:** Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your package. 5. **Delivery Times:** Delivery times vary depending on the shipping method chosen and the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or customs clearance may affect delivery times. 6. **International Shipping:** For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. **Returns and Exchanges:** 1. **Our Guarantee:** We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange, subject to the terms and conditions outlined below. 2. **Return Eligibility:** To be eligible for a return, items must be unused, in their original condition, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria. 3. **Return Process:** To initiate a return, please contact our customer service team at robynandmaytaylor@gmail.com to request a return authorization. Once your return is authorized, you will receive instructions on how to return the item(s) to us. 4. **Refund Processing:** Refunds will be issued to the original form of payment within 5-7 business days after we receive and inspect the returned item(s). Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part. 5. **Exchanges:** If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability. 6. **Final Sale Items:** Please note that final sale items, including clearance or discounted items, are not eligible for return or exchange unless they are defective or damaged upon receipt. **Contact Us:** If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us at robynandmaytaylor@gmail.com. Our friendly team is here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free. Thank you for choosing us for your fashion needs! Robyn / May Taylor London robynandmaytaylor@gmail.com www.robynandmaytaylor.com